Tell us what's wrong — no language barrier, no hassle. Bik Taka's Bangladeshi support team is here for you seven days a week, around the clock. Whether it's a quick question or a bigger issue, we'll get it sorted.
Many players have been there — submitting a ticket in English, waiting hours for a reply. Bik Taka works completely differently. The support team members are Bangladeshi, they speak Bengali, and they personally understand the kinds of issues Bangladeshi players run into.
BKash deposit not going through? Nagad withdrawal taking too long? Balance not updating? At Bik Taka, none of these issues get an automated bot or a copy-paste reply — a real person looks into your case and resolves it directly. Most problems are sorted within 3 to 5 minutes.
Key benefits: Bik Taka's support team runs on Bangladesh local time. You'll get a Live Chat response at midnight or 4 AM just as easily as during the day — and support stays available through Sehri and Iftar during Ramadan too.
Another thing that sets Bik Taka apart is continuity of support. Once you've discussed an issue, you won't need to start from scratch the next time. The support team can see your account history and picks up right where you left off — a small thing that ends up saving a lot of time and hassle.
Pick whichever works best for you — all three channels are available in Bengali.
Live chat is your fastest route to a resolution. Just click the chat bubble icon at the bottom right of the site and you're connected instantly. Available 24 hours a day, 7 days a week.
If you'd rather not type on your phone, send a voice message on WhatsApp — in Bangla. A team member will reply in Bangla too.
Email is the right channel for detailed matters or documents. For KYC paperwork, payment receipts, or any formal account-related requests, email is the way to go.
Email address
[email protected] — feel free to write in Bengali.
Most of these issues are resolved by Bik Taka's support team within 5 minutes.
BKash / Nagad deposit issues
Paid but balance not updated? Share your transaction number and it gets resolved fast.
Withdrawal delays
It usually takes 3–5 minutes, but if there's a delay, the support team will check directly with the payment gateway.
Bonus not credited
If your welcome bonus or promo code still hasn't been credited, take a screenshot and reach out to us via chat.
Account login issues
For phone number or OTP issues, the support team will verify your identity and restore your access.
Game loading or crash issues
If you get disconnected mid-game, your bet is safe — the support team checks it manually.
KYC verification support
Which documents you need, how to take the photos — you'll be guided through every step in Bangla.
What sets Bik Taka's support team apart isn't just the language — it's the cultural understanding. A question about a bonus on Eid morning, a query about a bet during a Bangladesh–India cricket match — they get the context straight away and help accordingly.
Sometimes the issue isn't easy to pinpoint. bKash system updates, slow internet from a mobile data package, or an outdated browser on your phone — Bik Taka's support team is familiar with these kinds of local tech issues. Just describe what's happening and they'll figure it out quickly.
Daily transaction limits on mobile banking apps are a common issue for users in Bangladesh. Bik Taka's support team is well aware of this and can help you find a workaround — such as splitting the amount across multiple transactions or switching to a different payment method.
If you're new to Bik Taka, things might feel a little unfamiliar at first. Use the support team as your guide during that time. They'll walk you through game rules, bonus terms, how payments work — whatever you need. No question is too small, so don't hesitate to ask.
Briefly describe your issue
Just tell us when the problem happened and what you were doing at the time — that alone gives the support team enough to go on.
Have your screenshot or reference number ready
Having your bKash transaction ID, game name, or a screenshot of any error message on hand will speed up the resolution significantly.
Open Live Chat
Look for the chat icon at the bottom right of any page on the site. Click it to connect instantly — if you have an account, log in and start chatting right away.
Confirm your resolution
Once your issue is resolved, verify everything looks right on your end. If anything's still off, just follow up in the same chat.
"I had a problem with a Nagad withdrawal at 3 AM. Jumped on live chat and it was sorted in 4 minutes. Didn't expect to find someone available in Bangla at that hour."
"I was nervous going through KYC for the first time. Someone from the support team walked me through every step over the phone — really patient and helpful."
"Emailed about a bonus code that wasn't working. Got a reply in 2 hours, in Bengali. Turned out to be an issue on their end — they credited the bonus to my account directly."
Whether it's a quick question or a bigger issue, ask in Bangla and get your answer in Bangla. Bik Taka's support team is always there for you.